Shipping / T&Cs / Privacy Policy

Shipping

We ship both locally with-in Australia and internationally. Your shipping rate will depend on three variables:

  1. The shipping option you choose.
  2. The location/country we ship your order to.
  3. The total weight of your order boxed.

We encourage you to login/signup from the beginning before shopping which will capture your shipping location so you can receive accurate shipping rates for your order.

We use Australia Post for all shipped orders both domestic and international and give options for either ‘Standard’ or ‘Express’ postage. For international orders, Carrier may change once it reaches your country to allow for local delivery. Australia Post deliver to most countries internationally however they may not be able to cover all corners of the globe. Please contact us if you experience issues with shipping to your location as we may be able to explore other options for you.

For your extra piece of mind you have the option of choosing ‘Extra Cover’ and/or ‘Signature on Delivery’ to most destinations. Whether or not you choose basic delivery or elect to choose from the included options, we are not liable for any damage incurred to your goods whilst being delivered or if item becomes lost in transit. Although we use high quality sturdy boxes and endeavor to pack all items safely and securely with all the due love and attention they deserve, any shipping or damage issues must be taken up with the shipping company directly.

Some countries will charge duty fees and other taxes. Please note that Brenda Lui trading as Crazy Teapot takes no responsibility if: 1. you exceed the amount you are allowed to import into the destination country 2. you need to pay any fees to allow your order to leave customs 3. the order is retained for inspection by customs (with consequent delays in the delivery).

 

Delivery Times

Most orders ship within one business day. Packages are only shipped Monday — Friday, excluding Holidays. We would hate for you to miss receiving your order before an important event/occasion if it arrives late. To make sure your package arrives by the date you need it, ensure you are ordering well in advance. Alternatively, please contact us for help in choosing the best shipping method for your situation, or if we can help in any other way.


Domestic orders – Standard shipping – 3 to 7 working days

Domestic orders – Express shipping – 2 to 4 working days


International orders – Standard shipping – 1 to 5 weeks

International orders – Express shipping – 1 to 3 weeks


Table is an estimation guide only. Actual days taken for orders to arrive at your door will depend on location/country we ship to, and may be affected by any unforeseen circumstances the Carrier may encounter.

 

Returns Policy

Each Millinery and Fashion item is handmade with much attention to detail and inspected carefully before being dispatch. Many pieces are made with natural fibres and hand dyed which may show natural variances, this is intended in the design and adds to the unique bespoke character of each item and should be appreciated as such. Once an order has been posted, delivered or collected, no refunds or credits will be issued. If an item is faulty then please contact us within 3 days of receiving the goods to make a claim.

 

Privacy Policy

Because we care about your privacy, we will not give your personally identifiable information to third parties, such as marketers or retailers, for them to use to contact you about offers or promotions of their own (other than, of course, in connection with the sale of our business), unless you allow us to.

It is important for you to understand that we use third party contractors to help us operate our business, such as operating the server for the Site, performing delivery and shipping services, and sending postal mail and email, and may share your information with these contractors for those limited purposes. We generally require that contractors do not disclose personally identifiable information or use it other than as necessary to perform services for us.

Your web browser will use cookies in the background to help you navigate the internet. A cookie is a small data file that is placed on your computer’s hard drive that may contain information (such as a unique user ID) that a Web site may use to track certain things. We use cookies in order to improve your shopping experience. The cookie helps us track the pages of the Site that you visit, tells us whether you have been to the Site before and tells us which Web site you visited immediately before visiting the Site, but does not tell us about your use of any other Web sites. Sometimes advertisers and other third parties on the Site may also use cookies. You can keep us from using cookies by turning them off in your browser. However, if you turn off your cookies then you will not be enabled to make purchases from the Site or to access your account information.

 

Payment Gateways

We use PayPal as it is one of the most trusted and secure payment gateways in our opinion. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personally identifiable information, we along with our third party provider(s) cannot ensure or warrant the security of any information you transmit to us.

We also offer the flexibility of ‘buy now pay off later’ through Afterpay payment plans. For terms and conditions see here.

 

Copyright

Copyright of all content displayed on this website and the millinery and fashion designs strictly reside with Brenda Lui trading as Crazy Teapot, unless otherwise specified. Partial or full reproduction and distribution of any material of this website are prohibited without our written permission.

 

Agreement

By using the Site, you indicate your agreement with the terms and conditions and Privacy Policy oulined here. If you do not agree with the terms and Privacy Policy, then do not use the Site. We reserve the right to change the terms of this Privacy Policy. Your continued use of the Site following any changes to the terms and Privacy Policy will be deemed to constitute your acceptance of such changes. Please check this page regularly for any changes in terms or policy.

There is no warranty that this website will be free of infections by viruses or any other manifesting, contaminating properties.